SECTION 1 — ELIGIBILITY AND ACCESS

By using the Services, you represent that you are at least the age of majority in your state, province, territory, or country of residence, or that you otherwise have the legal capacity to enter into a binding agreement.

If you permit a minor to use the Services through a device, account, or payment method under your control, you are responsible for ensuring that such use complies with applicable law.

You agree to use the Services only for lawful purposes.

We may restrict or suspend access to the Services where reasonably necessary to protect the website, our customers, our business, or third parties.

SECTION 2 — ACCOUNT INFORMATION

Certain features of our website may allow or require you to provide information such as:

• Your name
• Email address
• Shipping address
• Billing information
• Telephone number
• Account credentials
• Payment-related information

You agree that the information you provide will be accurate, current, and complete.

You are responsible for maintaining the confidentiality and security of your account credentials and for activity conducted through your account.

If you believe your account has been accessed without authorization, please contact us promptly at:

service@trevqina.com

SECTION 3 — PRODUCTS AND PRODUCT INFORMATION

Trevqina™ offers garden planters, growing systems, plant supports, raised growing products, vertical gardening solutions, and related home-gardening products.

We make reasonable efforts to present product information accurately, including:

• Product descriptions
• Dimensions
• Materials
• Features
• Colors
• Images
• Pricing
• Intended uses

However, product colors and appearance may vary slightly depending on your screen, device settings, lighting conditions, photography, manufacturing tolerances, or other reasonable factors.

Product dimensions may also be subject to minor manufacturing tolerances.

We may update product descriptions, specifications, packaging, availability, or other non-material product details when reasonably necessary.

We reserve the right to discontinue a product or limit quantities available for purchase.

If an item you receive is materially different from its product description, please contact us in accordance with our Return & Refund Policy.

SECTION 4 — ORDERS

Submitting an order constitutes an offer to purchase the products included in that order.

After placing an order, you may receive an order confirmation acknowledging that we have received your request.

We reserve the right to decline or cancel an order where reasonably necessary, including in cases involving:

• Product unavailability
• Incorrect pricing or product information
• Suspected fraud
• Payment authorization failure
• Shipping restrictions
• Unusual or excessive order quantities
• Technical or administrative errors

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.

We may contact you using the email address, phone number, billing information, or other contact details provided with your order if clarification is required.

SECTION 5 — ORDER CHANGES AND CANCELLATIONS

If you need to request an order cancellation, shipping address change, or other modification, please contact us at:

service@trevqina.com

within 12 hours of placing your order.

Please include your order number and details of the requested change.

We will make reasonable efforts to accommodate your request where the order has not progressed too far through fulfillment.

Once an order has reached a stage where it can no longer be modified or has already been dispatched, we may be unable to cancel or change it.

If cancellation is no longer possible, an eligible product may still be returned after delivery in accordance with our Return & Refund Policy.

SECTION 6 — PRICES AND CURRENCY

Unless otherwise stated, prices displayed on the Trevqina™ website are shown in:

United States Dollars (USD)

Prices may change from time to time without prior notice.

The price applicable to your purchase will generally be the price displayed at checkout when your order is submitted.

Any applicable:

• Shipping charges
• Taxes
• Customs duties
• Import charges
• Other transaction-related amounts

will be handled as described on our website, at checkout, or in our applicable policies.

We reserve the right to correct genuine pricing errors.

If a material pricing error affects an order that has already been submitted, we may contact you to confirm the corrected price or cancel and refund the affected order.

SECTION 7 — PAYMENT

Available payment methods are displayed during checkout.

Depending on availability and location, payment methods may include:

• PayPal
• Major credit cards
• Major debit cards

Payments are processed through authorized third-party payment service providers.

Trevqina™ does not directly store your complete credit or debit card details on its own systems.

You agree to provide accurate and authorized payment information.

By submitting a payment method, you represent that you are authorized to use that payment method for the transaction.

All orders are subject to successful payment authorization.

For additional information, please review our Payment Options page.

SECTION 8 — SHIPPING AND FULFILLMENT

Orders are typically processed within:

2–4 business days after payment confirmation.

During holidays, promotional periods, seasonal peaks, or other high-volume periods, processing may take up to:

5 business days.

Depending on inventory availability, fulfillment location, and destination, orders may be fulfilled from our own facilities or partner fulfillment facilities.

Our standard shipping charge is:

$5.99 per order

unless a different shipping charge is clearly displayed before checkout.

Estimated delivery times after dispatch are:

United States: 10–15 business days
Canada, United Kingdom, and Australia: 11–16 business days
Other Supported International Destinations: 15–20 business days

Delivery timeframes are estimates rather than guaranteed arrival dates.

Once an order ships, available tracking information will be sent to the customer.

If tracking has not updated for an extended period, a shipment appears lost, or another delivery issue occurs, customers may contact us at:

service@trevqina.com

We will review the available shipment information and assist with the appropriate next steps.

For full information, please review our Shipping Policy.

SECTION 9 — CUSTOMS, DUTIES, AND INTERNATIONAL ORDERS

International shipments may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.

Where applicable, these charges may be payable by the recipient unless otherwise stated at checkout.

Customs regulations vary between countries.

Customs processing may also affect estimated delivery times.

Customers are responsible for ensuring that products ordered through our website may legally be imported into their destination jurisdiction.

SECTION 10 — RETURNS AND REFUNDS

Eligible Trevqina™ products may be returned within:

180 calendar days after delivery

subject to the conditions of our Return & Refund Policy.

To request a return, please contact:

service@trevqina.com

and provide your:

• Order number
• Product details
• Reason for return
• Photos or videos where relevant

Please do not send returns to our business registration address unless specifically instructed to do so.

Once an eligible return request has been approved, our customer support team will provide the appropriate return warehouse address and instructions.

For preference-based returns, customers are responsible for applicable return shipping costs.

If an item arrives damaged, defective, incorrect, or materially different from the product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Approved refunds are issued to the original payment method within:

5–10 business days after the returned item has been received and inspected.

Full eligibility requirements and procedures are available in our Return & Refund Policy.

SECTION 11 — PRODUCT USE

Customers are responsible for using Trevqina™ products reasonably and in accordance with:

• Product instructions
• Assembly guidance
• Safety information
• Intended product use
• Applicable warnings

Our gardening products may require appropriate installation, assembly, placement, maintenance, watering, drainage, or other care.

Customers should assess whether a product and its placement are suitable for their particular environment.

Do not use a product for a purpose that is clearly inconsistent with its intended design.

SECTION 12 — INTELLECTUAL PROPERTY

Unless otherwise stated, content made available through the Trevqina™ website, including:

• Trevqina™ branding
• Logos
• Product names
• Written content
• Product photography
• Graphics
• Illustrations
• Videos
• Page layouts
• Design elements
• Marketing materials

is owned by or licensed to Trevqina™, Shenzhen Youhaoxinqing Culture Communication Co., Ltd., or the applicable rights holder.

The content is protected by applicable intellectual property laws.

You may access the website for personal and lawful shopping purposes.

Without prior written authorization, you may not reproduce, republish, distribute, sell, commercially exploit, or create unauthorized derivative works from protected website content.

Nothing in these Terms transfers ownership of our intellectual property to you.

SECTION 13 — THIRD-PARTY SERVICES

Our Services may use or interact with third-party providers, including providers of:

• Payment processing
• Website hosting
• Analytics
• Shipping
• Tracking
• Customer service
• Marketing technology
• Fraud prevention

Your use of certain third-party services may also be governed by the applicable provider's own terms and privacy practices.

We do not control the independent policies or systems of third-party providers.

SECTION 14 — THIRD-PARTY LINKS

Our website may contain links to websites or resources operated by third parties.

Third-party websites are independent from Trevqina™.

We are not responsible for the content, availability, security practices, products, services, or policies of independent third-party websites.

Before making a transaction with a third party, you should review that third party's applicable terms and policies.

SECTION 15 — CUSTOMER REVIEWS AND FEEDBACK

You may have opportunities to submit reviews, photographs, comments, suggestions, or other feedback.

By submitting content to us, you represent that:

• You have the right to submit it
• It does not infringe another person's intellectual property or privacy rights
• It is not knowingly false or misleading
• It does not contain unlawful or malicious content

Where permitted by applicable law and subject to our Privacy Policy, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and publish feedback submitted for purposes related to operating, promoting, or improving Trevqina™ and our Services.

We may moderate or remove submitted content that violates these Terms or applicable law.

SECTION 16 — ERRORS AND CORRECTIONS

From time to time, our website may contain typographical errors, inaccuracies, outdated information, or technical mistakes relating to matters such as:

• Product descriptions
• Availability
• Pricing
• Promotions
• Shipping information
• Images
• Specifications

We may correct genuine errors and update information when reasonably necessary.

If a significant error materially affects an order you have already placed, we will take reasonable steps to notify you and provide an appropriate resolution.

SECTION 17 — PROHIBITED USES

You may not use the Services to:

• Violate applicable laws or regulations
• Commit fraud or other unlawful activity
• Infringe intellectual property rights
• Impersonate another person or organization
• Submit knowingly false or misleading information
• Transmit viruses, malware, or malicious code
• Attempt unauthorized access to systems or accounts
• Interfere with website security
• Harvest personal information without authorization
• Send spam or abusive communications
• Scrape or exploit the Services in an unauthorized manner
• Engage in conduct that materially disrupts the Services or harms other users

We may restrict or terminate access where we reasonably determine that these Terms have been materially violated.

SECTION 18 — SUSPENSION OR TERMINATION

We may suspend or terminate access to some or all Services where reasonably necessary because of:

• A material violation of these Terms
• Fraudulent or unlawful activity
• Security threats
• Abuse of our systems
• Legal or regulatory requirements

Termination of website access does not affect obligations or rights that arose before termination.

Provisions that by their nature should continue after termination will remain effective.

SECTION 19 — DISCLAIMER OF WARRANTIES

To the extent permitted by applicable law, the website and Services are provided on an “as available” basis.

While we make reasonable efforts to maintain accurate information and reliable Services, we do not guarantee that:

• The website will always operate without interruption
• Every feature will always remain available
• All website content will be entirely free of technical errors
• Third-party systems will always function without interruption

Nothing in these Terms excludes or limits any warranty, guarantee, or consumer protection right that cannot lawfully be excluded.

Products purchased from us remain subject to any rights and remedies available under applicable consumer protection laws.

SECTION 20 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Trevqina™ and Shenzhen Youhaoxinqing Culture Communication Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from use of the Services where such liability may lawfully be limited.

Nothing in these Terms is intended to exclude or restrict liability that cannot legally be excluded or limited, including any mandatory rights available to consumers under applicable law.

Nothing in this section affects your rights regarding damaged, defective, incorrect, materially misdescribed, or otherwise non-conforming products.

SECTION 21 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims reasonably arising from your:

• Unlawful use of the Services
• Material breach of these Terms
• Infringement of another person's rights
• Fraudulent or malicious conduct

This provision does not require a consumer to indemnify us for matters caused by our own unlawful conduct, negligence, breach, or responsibilities that cannot legally be transferred to a consumer.

SECTION 22 — PRIVACY

Our collection and handling of personal information is governed by our Privacy Policy.

By using the Services, you acknowledge that personal information may be processed as described in that policy.

Third-party service providers used to operate our website, process payments, fulfill orders, provide shipping services, prevent fraud, or perform other business functions may also process personal information where necessary to provide those services.

Please review our Privacy Policy for more information.

SECTION 23 — SEVERABILITY

If any provision of these Terms is determined by a competent authority to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in effect.

SECTION 24 — NO WAIVER

If we do not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

A waiver of one provision or one event does not constitute a waiver of any other provision or future event.

SECTION 25 — ENTIRE AGREEMENT

These Terms, together with the policies and rules expressly incorporated by reference, constitute the agreement governing your use of the Services and purchases made through Trevqina™.

Relevant policies may include our:

• Privacy Policy
• Shipping Policy
• Return & Refund Policy
• Payment Options
• Cancellation rules
• Other policies displayed on our website

If a mandatory consumer protection law provides rights that are more favorable to you than these Terms, those mandatory rights will continue to apply.

SECTION 26 — GOVERNING LAW

These Terms and your use of the Services are governed by the laws of the People's Republic of China, without prejudice to mandatory consumer protection rights that may apply in the jurisdiction where you reside.

Where permitted by applicable law, disputes relating to these Terms may be submitted to a court of competent jurisdiction in Shenzhen, Guangdong, China.

Nothing in this section prevents a consumer from exercising any right to bring a claim in another jurisdiction where such right is provided by mandatory applicable law.

SECTION 27 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect:

• Changes to our Services
• Business or operational changes
• Legal or regulatory requirements
• Security considerations
• Updates to store policies

The most current version will be published on this page.

Where required by applicable law, we will provide appropriate notice of material changes.

Changes will apply from the effective date stated in the updated Terms and will not retroactively reduce rights already accrued under completed transactions unless permitted by law.

SECTION 28 — CONTACT INFORMATION

If you have questions about these Terms of Service, an order, or our Services, please contact us.

Customer Support Email:
service@trevqina.com

Business Phone:
+86 158 5825 6658

Business Hours:
9:00 AM – 10:00 PM