Shipping Policy
At Trevqina™, we are committed to providing a clear and reliable shopping experience from the moment you place your order until it arrives at your door.
This Shipping Policy explains how orders are processed, fulfilled, shipped, tracked, and handled in the event of a delivery issue.
Trevqina™ is owned and operated by Shenzhen Youhaoxinqing Culture Communication Co., Ltd.
1. Order Processing Time
Orders are typically processed within 2–4 business days after payment is confirmed.
Order processing may include:
- Order verification
- Inventory confirmation
- Product preparation
- Quality checks
- Packaging
- Shipment preparation
Business days do not include weekends or applicable public holidays.
During holidays, promotional periods, seasonal peaks, or other high-volume periods, processing may take up to 5 business days.
Processing time is separate from shipping transit time.
2. Shipping Fee
We charge a flat standard shipping fee of:
$5.99 per order
The standard shipping fee applies regardless of destination unless a different shipping charge is clearly displayed at checkout.
Any applicable shipping charges will be shown before you complete your purchase.
3. Fulfillment and Shipping Origin
Depending on product availability, inventory location, and delivery destination, orders may be fulfilled from our own facilities or from trusted partner fulfillment facilities.
As a result, the shipping origin may vary from one order to another.
Some orders containing multiple products may be shipped in separate packages from different fulfillment locations.
4. Estimated Delivery Times
Estimated delivery times begin after your order has been dispatched.
United States
10–15 business days after dispatch
Canada, United Kingdom, and Australia
11–16 business days after dispatch
Other Supported International Destinations
15–20 business days after dispatch
These timeframes are estimates and are not guaranteed delivery dates.
The total estimated time from placing an order to receiving it consists of:
Processing Time + Shipping Transit Time
Delivery may occasionally take longer due to circumstances such as:
- Carrier delays
- Severe weather
- Customs processing
- Regional transportation disruptions
- Peak-season shipping volume
- Other circumstances outside our reasonable control
If your order appears significantly delayed, please contact our customer support team.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with available tracking information.
Please allow approximately 1–3 business days after the tracking number is created for the carrier's system to begin displaying shipment movement.
A short delay in tracking updates does not necessarily mean that your package is no longer in transit.
If your tracking information has not updated for an extended period, please contact us at:
Please include your order number and tracking number, if available.
6. Customs, Duties, and Taxes
For international orders, shipments may be sent under a Delivered Duty Unpaid (DDU) arrangement where applicable.
Depending on the destination country, customers may be required to pay:
- Import duties
- Customs charges
- VAT
- Taxes
- Brokerage fees
- Other government-imposed charges
These charges are not included in the product price or standard shipping fee unless otherwise stated at checkout.
Where applicable, such charges are the responsibility of the recipient and are determined by the customs authorities or other relevant authorities in the destination country.
Customs regulations vary by country, and Trevqina™ cannot determine in advance whether a particular shipment will incur additional charges.
Customs clearance procedures may also affect delivery time.
7. Address Changes and Order Cancellations
If you need to request a shipping address change, order modification, or cancellation, please contact us at:
within 12 hours of placing your order.
Please provide your order number and details of the requested change.
We will make reasonable efforts to accommodate your request if the order has not progressed too far through the fulfillment process.
Once an order has entered a stage where changes can no longer be made or has already been dispatched, we may be unable to modify or cancel it.
8. Delayed Shipments
Occasional carrier or logistics delays may occur.
If your tracking information has not been updated for an extended period or your order appears significantly delayed, please contact us at:
Please provide:
- Your order number
- Your tracking number, if available
- A brief description of the issue
Our customer support team will review the available shipment information and assist you with the appropriate next steps.
9. Lost Packages
If you believe your package has been lost in transit, please contact our customer support team.
We may review the available carrier information and, where appropriate, initiate a delivery investigation.
If the carrier or available shipping investigation confirms that the package was lost during transit, we will provide an appropriate resolution, which may include:
- A replacement shipment, or
- Another appropriate order solution based on the circumstances
A confirmed carrier-loss issue will be handled at no additional shipping cost to the customer.
10. Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, please first check:
- Around the delivery location
- With household members
- With neighbors
- With building reception, concierge, or property management where applicable
If you are still unable to locate the package, please contact us at service@trevqina.com with your order number and tracking information.
We will review the available delivery information and assist with the next appropriate steps.
A tracking status of “Delivered” does not automatically prevent us from reviewing a customer delivery concern.
11. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incorrect, or materially different from the product description, please contact us as soon as reasonably possible.
To help us review the issue, please provide:
- Your order number
- The product name
- A description of the issue
- Clear photographs or videos showing the problem
- Photographs of the shipping packaging where relevant
Please send this information to:
If the item is confirmed to be damaged, defective, incorrect, or materially different from the product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.
12. Multiple Shipments
Products within the same order may occasionally be shipped separately depending on inventory availability and fulfillment location.
If your order is divided into multiple shipments:
- You may receive more than one package
- Each package may have its own tracking number
- Packages may arrive on different dates
If you believe part of your order is missing after reviewing all available tracking information, please contact our customer support team.
13. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
Please carefully review:
- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- State or province
- Postal code
- Country
- Contact information
If you notice an error after placing your order, please contact us within the 12-hour modification window.
We will make reasonable efforts to update the shipping information when possible, but changes cannot be guaranteed once an order has progressed through fulfillment or has been dispatched.
14. Returned or Undeliverable Packages
A package may be returned to the sender if the carrier is unable to complete delivery because of reasons such as:
- An incomplete or incorrect address
- Repeated unsuccessful delivery attempts
- Failure to collect the package when required
- Other carrier-determined delivery issues
If your order is returned as undeliverable, please contact our customer support team so we can review the circumstances and available options.
Any additional shipping charges resulting from customer-provided incorrect or incomplete delivery information may be the customer's responsibility where applicable.
15. Contact Us About Shipping
If you have questions about order processing, tracking, delivery delays, missing shipments, damaged packages, or other shipping matters, please contact us.
When contacting us about an existing order, please include your order number whenever possible.
Customer Support Email:
service@trevqina.com
Business Phone:
+86 158 5825 6658
Business Hours:
9:00 AM – 10:00 PM