1. Return Window

Eligible products may be returned within 180 calendar days after delivery, subject to the conditions described in this Return & Refund Policy.

The return period begins on the date the order is shown as delivered to the customer.

Return requests submitted after the 180-day return window may not be eligible for return unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a standard return, the item should generally be:

• In the same condition in which it was received
• Unused and unworn, where applicable
• Complete with all original parts and accessories
• In its original packaging where reasonably possible
• Accompanied by proof of purchase or the applicable order number

Products showing damage caused by improper use, unauthorized modification, misuse, neglect, or ordinary wear after use may not qualify for a preference-based return.

If you are unsure whether your item is eligible, please contact our customer support team before sending anything back.

3. How to Request a Return

To request a return, please contact:

service@trevqina.com

Please provide:

• Your order number
• The product you wish to return
• The reason for the return
• A description of the issue, where applicable
• Photos or videos where relevant

Our customer support team will review your request and provide further instructions.

Please do not send a product back before receiving return authorization and return instructions from us.

Unauthorized returns sent without prior approval may be delayed or may not be accepted.

4. Return Address

Please do not send returns to our business registration address unless our customer support team specifically instructs you to do so.

Once your return request has been approved, Trevqina™ customer support will provide:

• The appropriate return warehouse address
• Return instructions
• Any additional information required for the return

The return warehouse may be different from our business registration address and may vary depending on the product, fulfillment location, and customer destination.

5. Return Shipping Costs

Preference-Based Returns

For returns requested because of reasons such as:

• No longer wanting the item
• Ordering the wrong product or size
• Changing your mind
• Other preference-based reasons not caused by a product defect or fulfillment error

the customer is responsible for applicable return shipping costs.

Original shipping charges paid at checkout are generally non-refundable for preference-based returns unless otherwise required by applicable law.

Damaged, Defective, Incorrect, or Materially Different Items

If your item arrives:

• Damaged
• Defective
• Incorrect
• Missing essential components, or
• Materially different from the product description

please contact us as soon as reasonably possible.

Where the issue is confirmed, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Customers will not be required to bear return shipping costs for a confirmed merchant error, product defect, or incorrect shipment.

6. Damaged or Defective Products

Please inspect your order after delivery.

If you notice damage, defects, missing components, or another material issue, contact:

service@trevqina.com

Please include:

• Your order number
• The product name
• A description of the problem
• Clear photos or videos showing the issue
• Photos of the shipping packaging where relevant

We will review the information provided and determine an appropriate resolution.

Depending on the circumstances, the resolution may include:

• Replacement
• Refund
• Replacement components
• Authorized return

at no additional cost to the customer where the issue is confirmed to have resulted from a defective, damaged, incorrect, or materially misdescribed item.

7. Incorrect Items

If you receive a product that is different from the item you ordered, please contact us at:

service@trevqina.com

Do not return the incorrect item without first receiving instructions from our support team.

Once the issue is verified, we will provide an appropriate solution at no additional cost to you.

8. Non-Returnable Items

Certain products may not be eligible for return where applicable, including:

• Gift cards
• Products that have been materially altered or modified after delivery
• Products damaged through misuse, neglect, improper installation, or unauthorized modification
• Items specifically identified as non-returnable before purchase where permitted by applicable law

Trevqina™ primarily sells garden planters and growing systems. If a particular product has additional return restrictions, those restrictions will be clearly disclosed on the applicable product page or before purchase.

Nothing in this section limits rights that cannot legally be excluded under applicable consumer protection laws.

9. Sale and Promotional Items

Unless a product is clearly identified as final sale or otherwise non-returnable before purchase, eligible sale or promotional products may be returned under the same general conditions described in this policy.

Any special return restrictions applicable to a promotional product will be disclosed before purchase.

10. Exchanges

If you would like a different product, the most efficient process is generally to:

1. Request a return for the original item
2. Complete the approved return process
3. Place a new order for the product you prefer

If your original item arrived damaged, defective, or incorrect, please contact us before placing another order. We may be able to arrange a replacement as part of the resolution.

11. Order Cancellations

If you need to cancel or modify an order before shipment, please contact:

service@trevqina.com

within 12 hours of placing your order.

We will make reasonable efforts to accommodate the request if the order has not progressed too far through fulfillment.

Once an order has entered a stage where changes can no longer be made or has already been dispatched, cancellation may no longer be possible. You may still request an eligible return after delivery under this Return & Refund Policy.

12. European Union and Other Statutory Consumer Rights

Customers located in jurisdictions that provide mandatory cancellation, withdrawal, return, refund, or other consumer rights retain those rights where applicable.

For qualifying orders delivered to consumers in the European Union, applicable law may provide a 14-day statutory right of withdrawal for eligible purchases.

Our 180-day return window is a separate store policy and does not reduce or replace any mandatory rights available under applicable consumer protection laws.

Certain statutory exceptions may apply to specific types of products or transactions.

13. Return Inspection

After an authorized return is delivered to the designated return facility, the returned product will be reviewed.

The inspection may include confirmation of:

• Product condition
• Returned components
• Accessories
• Packaging where applicable
• Order information
• Reason for return

We will notify you if additional information is required.

14. Refund Approval

Once the returned item has been received and inspected, we will determine whether the refund is approved.

If approved, the refund will be issued to the original payment method.

Refunds are not normally issued to an alternative card, bank account, or payment method unless required by the applicable payment provider or law.

15. Refund Processing Time

Approved refunds are issued to the original payment method within:

5–10 business days after the returned item has been received and inspected.

After Trevqina™ issues the refund, your bank, card issuer, PayPal, or other payment provider may require additional time to post the funds to your account.

Any additional posting time is controlled by the relevant financial institution or payment provider.

If you have not received an approved refund after the applicable processing period, please contact us at:

service@trevqina.com

16. Partial Refunds

In certain circumstances, an approved return may qualify for only a partial refund where permitted by applicable law.

This may apply if an item is returned with:

• Missing components or accessories
• Damage not caused by Trevqina™ or the carrier
• Material signs of use beyond what is reasonably necessary to inspect the item
• Unauthorized modifications

Any partial refund determination will be based on the actual condition of the returned product.

This section does not apply to confirmed damaged, defective, incorrect, or materially misdescribed items where the issue was not caused by the customer.

17. Return Shipping Responsibility

For clarity:

Preference-based return:
The customer is responsible for applicable return shipping costs.

Damaged, defective, incorrect, or materially different item:
Trevqina™ will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Please contact us before arranging any return shipment so that we can provide the correct return location and instructions.

18. Refused or Unauthorized Returns

Packages returned without prior authorization or sent to an address not provided by our customer support team may be delayed, refused, or returned to the sender.

Please always contact:

service@trevqina.com

before shipping a return.

19. Questions About Returns or Refunds

If you have questions about:

• Return eligibility
• Return instructions
• Damaged products
• Incorrect products
• Exchanges
• Return shipping costs
• Refund status

please contact our customer support team.

When contacting us about an existing order, please include your order number whenever possible.

Customer Support Email:
service@trevqina.com

Business Phone:
+86 158 5825 6658

Business Hours:
9:00 AM – 10:00 PM