🌿 01 — Information

1. Information We Collect

We may collect personal information that you provide directly to us, as well as certain information collected automatically when you use our website.

Information You Provide to Us

We may collect information when you:

• Place an order
• Create or use an account
• Contact customer support
• Submit a return or refund request
• Subscribe to marketing communications
• Participate in promotions or surveys
• Submit reviews, feedback, or other content

Depending on how you interact with us, this information may include:

• Full name
• Email address
• Telephone number
• Shipping address
• Billing address
• Order information
• Account information
• Customer support communications
• Return and refund information
• Product preferences
• Marketing preferences
• Other information you voluntarily provide

Payment Information

Payments are processed through authorized third-party payment service providers.

Trevqina™ does not directly store your complete credit card or debit card number on our own systems.

Payment providers may collect and process information necessary to authorize and complete transactions in accordance with their own privacy and security practices.

Information Collected Automatically

When you browse or use our website, certain technical and usage information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Device identifiers
• Approximate location derived from IP address
• Pages viewed
• Products viewed
• Referring pages
• Date and time of visits
• Website interactions
• Shopping cart activity
• Cookie and similar technology information

This information may be collected through cookies, pixels, analytics tools, server logs, and similar technologies.

🌱 02 — Usage

2. How We Use Personal Information

We may use personal information for legitimate business purposes including the following:

Order Processing and Fulfillment

We may use your information to:

• Process purchases
• Confirm orders
• Verify payments
• Prepare products for shipment
• Arrange delivery
• Provide tracking information
• Handle order changes
• Process returns, refunds, and replacements

Customer Support

We may use information to:

• Respond to product questions
• Assist with orders
• Review shipping issues
• Process damaged or incorrect item claims
• Handle return and refund requests
• Respond to complaints or other customer service matters

Website and Service Improvement

We may use information to:

• Understand how customers use our website
• Improve site navigation and performance
• Improve product presentation
• Develop or improve products and services
• Troubleshoot technical problems
• Measure website effectiveness

Security and Fraud Prevention

We may process information to:

• Detect suspicious activity
• Prevent fraud
• Protect customer accounts
• Protect payment transactions
• Secure our website and systems
• Enforce our policies and Terms of Service

Marketing and Communications

Where permitted by law, we may use your contact information to send:

• Product updates
• New product announcements
• Promotional offers
• Store news
• Marketing communications

Where consent is required, we will send marketing communications only after obtaining the appropriate consent.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in those messages.

Legal and Compliance Purposes

We may process information where necessary to:

• Comply with applicable laws
• Respond to lawful requests
• Maintain business and tax records
• Protect our legal rights
• Resolve disputes
• Enforce contractual obligations

🍃 03 — Protection

3. How We Protect Personal Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

• Secure website connections
• Access restrictions
• Account security measures
• Secure payment processing through third-party providers
• Internal access controls
• Appropriate confidentiality obligations

However, no method of electronic transmission or storage is completely secure.

We therefore cannot guarantee absolute security, but we take reasonable steps to protect the information entrusted to us.

🌿 04 — Payment Security

4. Payment Security

Payment information is processed through authorized payment service providers.

We do not directly store your complete payment card details on our own servers after a transaction is completed.

Payment processors may use encryption, authentication, fraud screening, and other security technologies to protect payment information.

For security, customers should never send complete card numbers, CVV codes, PINs, or other sensitive payment credentials to us by email or other unsecured communication methods.

🌱 05 — Disclosure

5. How We Disclose Personal Information

We do not sell personal information in the ordinary sense of exchanging it directly for money.

We may disclose personal information to service providers and business partners where reasonably necessary to operate our business and provide the Services.

These may include providers that assist with:

• Website hosting
• Ecommerce platform services
• Payment processing
• Order fulfillment
• Shipping and logistics
• Fraud prevention
• Customer support
• Analytics
• Advertising
• Marketing
• Email communications
• Information technology
• Legal and professional services

These providers may process information only as necessary to perform their functions or as otherwise permitted by applicable law.

🍃 06 — Ecommerce

6. Ecommerce Platform and Service Providers

Our website may use third-party ecommerce and technology providers to operate the store and provide Services.

For example, where our store is hosted or supported by Shopify, Shopify may process personal information relating to website access, checkout, payments, transactions, and other ecommerce functions in accordance with its own privacy practices.

Information may also be transferred to fulfillment providers, payment processors, shipping carriers, analytics providers, advertising partners, and other service providers where necessary to complete transactions or operate our website.

🌿 07 — Advertising

7. Advertising and Analytics Partners

We may use analytics, advertising, or marketing technologies provided by third parties.

Depending on the tools active on our website, these providers may collect information through cookies, pixels, or similar technologies.

Such providers may include services offered by companies such as:

• Meta
• Google
• Other advertising or analytics platforms used by Trevqina™

These technologies may be used to:

• Measure website traffic
• Understand customer interactions
• Measure advertising effectiveness
• Prevent fraudulent activity
• Provide relevant advertisements
• Improve marketing campaigns

Third-party providers process information according to their own privacy policies and legal obligations.

Where applicable law requires consent before non-essential advertising or analytics technologies are used, we will provide appropriate choices.

🌱 08 — Cookies

8. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve our website.

Cookies are small data files stored on or accessed through your device.

We may use several categories of cookies.

Strictly Necessary Cookies

These cookies support essential website functions such as:

• Shopping cart operation
• Checkout
• Account access
• Security
• Session management

These cookies may be necessary for the website to function properly.

Analytics and Performance Cookies

These cookies help us understand:

• How visitors use the website
• Which pages are visited
• How customers navigate the store
• Whether certain features are working effectively

Functional Cookies

These cookies may remember preferences and help improve convenience during future visits.

Advertising and Marketing Cookies

Where permitted, these cookies may help us and our advertising partners:

• Measure campaign performance
• Understand interactions with advertisements
• Deliver more relevant marketing

You may be able to manage cookies through your browser settings or any cookie preference controls made available on our website.

Disabling certain cookies may affect website functionality.

🍃 09 — Links

9. Third-Party Links

Our website may contain links to third-party websites, applications, or services.

Third-party services operate independently from Trevqina™ and may have their own privacy policies.

We are not responsible for the privacy, security, content, or data-handling practices of third-party websites.

We encourage you to review the privacy policies of any third-party service before providing personal information.

🌿 10 — International

10. International Data Processing

Because Trevqina™ serves customers and works with service providers in different locations, personal information may be processed or stored in countries other than the country where you live.

These locations may have different data protection laws.

Where required by applicable law, we take appropriate steps to support lawful international transfers of personal information.

🌱 11 — Retention

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including purposes such as:

• Completing transactions
• Maintaining order history
• Providing customer support
• Processing returns and refunds
• Preventing fraud
• Maintaining accounting and tax records
• Resolving disputes
• Complying with legal obligations
• Enforcing agreements

Retention periods may vary depending on the type of information and legal requirements.

When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise securely dispose of it as appropriate.

🍃 12 — Privacy Rights

12. Your Privacy Rights

Depending on where you live, applicable privacy law may provide you with certain rights concerning your personal information.

These rights may include the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request restriction of processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request a copy of certain personal information
• Opt out of certain marketing communications
• Exercise other rights provided by applicable law

These rights are subject to applicable legal limitations and exceptions.

To submit a privacy request, contact:

service@trevqina.com

We may need to verify your identity before processing certain requests.

🌿 13 — Marketing

13. Marketing Communications

If you choose to receive promotional emails from Trevqina™, we may send information about:

• New products
• Product collections
• Special offers
• Promotions
• Brand updates
• Gardening inspiration

You may unsubscribe at any time by using the unsubscribe link included in a promotional email.

You may also contact us at:

service@trevqina.com

Transactional communications relating to orders, customer service, shipping, returns, security, or other essential account matters may still be sent even if you unsubscribe from promotional marketing.

🌱 14 — Compliance

14. U.S. Marketing Email Compliance

For marketing emails sent to recipients in the United States, we aim to comply with applicable requirements governing commercial email communications.

Our marketing emails are intended to:

• Accurately identify the sender
• Avoid deceptive subject lines
• Provide an unsubscribe mechanism
• Honor valid unsubscribe requests
• Include appropriate business identification information where required

🍃 15 — California

15. California Privacy Information

California residents may have additional privacy rights under applicable California privacy laws.

Depending on the law and circumstances, eligible California residents may have rights to request:

• Information about categories of personal information collected
• Access to specific personal information
• Correction
• Deletion
• Information about certain disclosures
• Opt-out of certain data uses where applicable
• Non-discriminatory treatment for exercising privacy rights

Rights and requirements depend on the law applicable to the particular business and processing activity.

California residents may contact us at:

service@trevqina.com

to submit an applicable privacy request.

🌿 16 — Do Not Track

16. Do Not Track Signals

Some web browsers provide a “Do Not Track” or similar privacy preference.

Because there is not a universally accepted technical standard governing how all websites must respond to these signals, our response may depend on the technologies used on our website and applicable legal requirements.

Where legally required, we will honor applicable recognized browser-based privacy preference signals.

Customers may also use available cookie preference tools and browser controls to manage tracking technologies.

🌱 17 — Children

17. Children's Privacy

Trevqina™ is not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you are a parent or guardian and believe that a child under 13 has provided personal information to us, please contact:

service@trevqina.com

If we determine that personal information was collected from a child in violation of applicable law, we will take appropriate steps to delete or otherwise address the information.

🍃 18 — Incidents

18. Data Security Incidents

We maintain reasonable measures intended to protect personal information.

If a personal data breach occurs, we will investigate the incident and take appropriate steps.

Where applicable law requires notification to affected individuals, regulators, or other authorities, we will provide notification within the timeframe required by applicable law.

🌿 19 — Policy Changes

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes involving:

• Our business practices
• Website functionality
• Service providers
• Privacy technologies
• Legal requirements
• Regulatory guidance

The updated version will be posted on this page.

The Last Updated date at the top of the Privacy Policy will indicate when the policy was most recently revised.

Where required by applicable law, we will provide additional notice of material changes.

🌱 20 — Contact

20. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, please contact us.

Customer Support Email:
service@trevqina.com

Business Phone:
+86 158 5825 6658

Business Hours:
9:00 AM – 10:00 PM