📞 Contact Desk

Contact Us

We’re Here When You Need Us

Have a question about a product, an existing order, shipping, returns, or after-sales support?

The Trevqina™ customer service team is here to help.

Whether you are choosing the right growing system for your space, checking the status of an order, or contacting us about an issue after delivery, you can reach us using the information below.

We aim to review and respond to customer inquiries as promptly as possible during our published business hours.

✉️ Email

Email Support

service@trevqina.com

Email is the recommended way to contact us for:

Order questions
Product information
Shipping inquiries
Return and refund requests
Damaged, defective, or incorrect items
General customer support

If your message relates to an existing purchase, please include your order number whenever possible.

For product-related issues, photos or videos may also help our support team understand the situation more efficiently.

📞 Phone

Phone Support

+86 158 5825 6658

You may contact us by phone during our business hours for general customer service inquiries.

For matters involving order documentation, return requests, photographs, or other supporting information, we may recommend continuing the conversation by email so the relevant details can be reviewed accurately.

📍 Address

Business Address

Shenzhen Youhaoxinqing Culture Communication Co., Ltd.
Room B2907, Building 6, Qiaoxiang Mansion
No. 3028 Qiaoxiang Road
Xiang'an Community, Xiangmihu Subdistrict
Futian District
Shenzhen, Guangdong
China

Please note that this is our business registration address.

Do not send product returns to this address unless our customer support team specifically instructs you to do so.

For an approved return, our team will provide the appropriate return warehouse address and return instructions.

This wording is consistent with your previously established return standard, which specifically allows the return warehouse to differ from the business registration address and requires customers to receive the correct return address after approval. 站点提交前整改标准｜P0 必改项

🕒 Hours

Customer Support Hours

Business Hours: 9:00 AM – 10:00 PM

This is the customer service schedule used across the Trevqina™ store.

To keep customer information consistent, the same business hours should also be used on the:

About Us page, FAQ, Footer, Contact Us page, and other customer-support sections.

Your site-review standard requires key business and transaction information to remain consistent across the website. 站点提交前整改标准｜P0 必改项

📦 Orders

Already Placed An Order?

If you are contacting us about an existing Trevqina™ order, please include as much relevant information as possible.

Helpful details may include:

Your order number
The product name
A short description of your question or issue
Photos or videos where relevant

Providing these details can help our team review your request more efficiently.

For return requests specifically, customers should provide the order number, the item involved, the reason for the return, and photos or videos where relevant.

站点提交前整改标准｜P0 必改项

🌱 Products

Product Questions

Not sure which Trevqina™ planter or growing system is suitable for your space?

You are welcome to contact us before placing an order.

Our team can help clarify information shown on the product page, including product dimensions, intended use, placement ideas, and general product features.

For the most accurate information, please refer to the specifications listed on the relevant product page.

🚚 Shipping

Shipping Questions

If you need help with a shipment, please include your order number and any available tracking information.

Once an order has shipped, tracking information should be provided according to the shipping process described in our Shipping Policy.

If tracking has not updated for an extended period or you believe a package may be delayed or lost, please contact us so our customer support team can review the situation.

Your P0 standard specifically requires customers to be given a clear way to contact the business when a shipment appears delayed or lost, rather than having all shipping responsibility automatically transferred to the customer. 站点提交前整改标准｜P0 必改项

🔄 Returns

Returns & Refunds

For return eligibility, return shipping responsibilities, approved return instructions, and refund timing, please review our Return & Refund Policy.

Eligible Trevqina™ purchases may be returned within 180 calendar days after delivery, subject to the Return & Refund Policy.

Please contact customer support before sending a return.

Once a return request is approved, our team will provide the appropriate warehouse address and return instructions.

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

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